Patient & Visitor Information (2024)

Welcome to Good Shepherd Rehabilitation. Ensuring the health and safety of our patients, residents, visitors and staff is our first priority. Face masks are optional at all Good Shepherd Rehabilitation locations.

To maintain a healthy environment,we request visitors be up to date with all recommended COVID-19 vaccine doses.

For visitation information at specific locations, see below:

Good Shepherd Rehabilitation Hospital

  • Address: 3200 Center Valley Parkway, Center Valley, PA 18034
  • Visitation hours are 10 a.m. to 8 p.m. daily
  • We kindly request two to three visitors maximum at one time; the number of visitors must also be appropriate for the physical space and care activities taking place.
  • No children under 5 years old are permitted in patient rooms.
  • Exceptions may be considered for family training and other special needs and approved by the care team.

Good Shepherd Specialty Hospital

  • Address: 2545 Schoenersville Rd, Bethlehem, PA 18017 (3rd Floor)
  • Two visitors are allowed from 9 a.m. to 8 p.m. daily.
  • No children under 12 years old are permitted, unless approved by patient care services leadership.
  • No visitors are allowed for patients with COVID-19, except for clergy and for patients who are at end-of-life.
  • Free parking is available in front of the Specialty Hospital entrance off Westgate Drive (rear of Lehigh Valley Hospital – Muhlenberg).

Good Shepherd Rehabilitation Hospital Emily Howatt Pliskatt Pediatric Unit

  • Address: 2855 Schoenersville Rd., Bethlehem, PA 18017
  • Each patient is allowedfour (4) visitorsat a time.
  • All Pediatric Unit visitors must check in at the front desk.
  • Exceptions may be considered for family training and other special needs and approved by the care team.
  • Free parking is available in front of the entrance to the Pediatric Unit.

Outpatient Appointments

  • For all adult and pediatric outpatient appointments (e.g., therapy, physician services),one visitoris permitted to accompany a patient.

Long-Term Care

For additional visitation information, contact:

  • Good Shepherd Home – Raker Center Administrator Carrie Kane: [emailprotected] or610.776.3127
  • Good Shepherd Home – Bethlehem Administrator Buffy Bower: [emailprotected]or610.807.5678
    • Free parking is available in front of the entrance to Good Shepherd Home – Bethlehem, 2855 Schoenersville Rd., Bethlehem, PA 18017.

Accreditations

Good Shepherd Rehabilitation is a recognized leader in providing physical rehabilitation care. Good Shepherd’s facilities and programs and services are accredited by numerous independent agencies. These accreditations confirm that Good Shepherd provides quality care and focuses on facilitating positive patient outcomes.

The Joint Commission

Good Shepherd Rehabilitation Network’s inpatient and outpatient facilities are accredited by The Joint Commission, an independent, not-for-profit organization that accredits and certifies more than 15,000 health-care organizations and programs throughout the United States. It is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

CARF

Fulfilling our promise of quality, Good Shepherd Rehabilitation Hospital overachieves with six programs accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF accreditation is the gold standard for quality in rehabilitation care.

Pennsylvania Department of Health

All of Good Shepherd’s health-care divisions are fully licensed by the Pennsylvania Department of Health, which verifies compliance with state and federal health and safety standards.

National MS Society

The National MS Society has designated Good Shepherd and our partners at Lehigh Neurology as a Comprehensive Care Center for the treatment of multiple sclerosis.

Parking

Good Shepherd’s South Allentown Campus

Our South Allentown campus is at 850 S. 5th St., Allentown, PA 18103, and includes:

  • Good Shepherd Home – Raker Center
  • Supported Independent Living Apartments
  • Administration Building

If you are visiting our South Allentown campus, our free parking deck is located on South 5th Street. A covered pedestrian bridge connects the third level with the Hyland Center for Health & Technology.

Good Shepherd Specialty Hospital

Free parking is available in front of the Specialty Hospital entrance off Westgate Drive (rear of Lehigh Valley Hospital – Muhlenberg) at 2545 Schoenersville Road, Bethlehem, PA 18017.

Good Shepherd Rehabilitation Hospital Pediatric Unit

Free parking is available in front of the entrance to the Pediatric Unit, 2855 Schoenersville Rd., Bethlehem, PA 18017.

Good Shepherd Home – Bethlehem

Free parking is available in front of the entrance to Good Shepherd Home – Bethlehem, 2855 Schoenersville Rd., Bethlehem, PA 18017.

Dining Services

Various dining options are available for Good Shepherd’s patients, families and visitors.

Good Shepherd Rehabilitation Hospital
Patients at the Good Shepherd Rehabilitation Hospital are offered diverse dining options. Menus are posted daily on the units, and special menus (e.g., soft menus) are available upon request.

Patient meal service is provided at the following times:

  • 8 – 8:45 a.m.: Breakfast
  • 12:15 – 1 p.m.: Lunch
  • 5:30 p.m.: Dinner

Rehabilitation Hospital Cafeteria – Operating Hours (Weekdays)

  • 7:30 a.m: Coffee
  • 8 a.m. – 10:15 a.m.: Breakfast
  • 11:15 a.m. – 2 p.m.: Lunch
  • Grill closes at 2 p.m.
  • Up for Grabs & Chef Fresh Items are available until 4 p.m.

Rehabilitation Hospital Cafeteria – Operating Hours (Weekends and Holidays)

  • 10 a.m – 2 p.m.

Patient Links & Resources

As a service to our community, Good Shepherd provides links to the following resources and partner organizations. Note: Clicking the below links will navigate you away from Good Shepherd’s website.

Personal Health Record

Many health-care organizations and agencies, including the Center for Medicare and Medicaid Services (CMS), encourage consumers to take control of their health by developing a Personal Health Record.Visit the CMS website for more information.

Accreditation Organizations

Condition-Specific Resources

Health &Wellness Resources

Patient Outcomes

At Good Shepherd Rehabilitation, we are committed to objectively measuring the functional improvement and satisfaction of our patients:

  • Inpatient Rehabilitation
  • Non-Traumatic Brain Injury
  • Non-Traumatic Spinal Cord Injury
  • Amputee
  • Stroke
  • Traumatic Brain Injury
  • Traumatic Spinal Cord Injury
  • Pediatric Inpatient Rehabilitation

For more information on Good Shepherd’s clinical outcomes, contact us.

Thank you for your cooperation and for trusting Good Shepherd Rehabilitation Network with your care or the care of your family member. For more information about Good Shepherd Rehabilitation Network, please call 1.888.44.REHAB (73422).

Patient & Visitor Information (2024)

FAQs

How do you collect patient information what questions would you ask? ›

Common Questions Doctors Ask Patients
  1. What brings you in today?
  2. What are your symptoms?
  3. When did your symptoms start?
  4. Have your symptoms gotten better or worse?
  5. Do you have a family history of this?
  6. Have you had any procedures or major illnesses in the past 12 months?

Why is it important to gather patient information? ›

The information can be used to help: understand more about disease risks and causes. improve diagnosis. develop new treatments and prevent disease.

How do you gather patient information? ›

You can collect patient data in several different ways — by conducting an interview in a clinical setting, by having the patient complete a paper form, or by having the patient fill out an online form. There are pros and cons to each method.

What 5 questions are most appropriate for you to ask the patient? ›

5 Critical Questions to Ask Every Patient
  • What Are Your Medical and Surgical Histories? ...
  • What Prescription and Non-Prescription Medications Do You Take? ...
  • What Allergies Do You Have? ...
  • What is Your Smoking, Alcohol, and Illicit Drug Use History? ...
  • Have You Served in the Armed Forces? ...
  • Choosing an EHR Software.
Jun 13, 2015

What are six simple questions for a practice patient survey? ›

What should a patient satisfaction survey include?
  • How were your interactions with the doctor and office staff? ...
  • How was the wait time? ...
  • Did you get enough time with the doctor? ...
  • How easy was it to schedule an appointment? ...
  • What else do you want us to know? ...
  • How do you improve your practice and the patient experience?

How do you identify patient information? ›

Acceptable identifiers may be the individual's name, an assigned identification number, telephone number, date of birth or other person-specific identifier." Use of a room number would NOT be considered an example of a unique patient identifier.

What information do you need to gather from every patient? ›

A patient's clinical history includes documentation of the current concern, past medical history, family history, social history, and other relevant information, such as current medications (prescription and over-the-counter) and dietary supplements.

What is included in patient information? ›

Health information is the data related to a person's medical history, including symptoms, diagnoses, procedures, and outcomes. A health record includes information such as: a patient's history, lab results, X-rays, clinical information, demographic information, and notes.

Who can you discuss patient information with? ›

Similarly, HIPAA allows a doctor to share additional information with a patient's family member, friend, or caregiver as long as the information shared is directly related to the person's involvement in the patient's health care or payment for care.

What are the five fundamentals of patient communication? ›

Designed to keep patients informed and make them feel heard, AIDET stands for the five key communication behaviors that create positive care interactions: acknowledge, introduce, duration, explanation and thank you.

How to assess patient understanding? ›

The teach-back method is a way of checking understanding by asking patients to state in their own words what they need to know or do about their health. The related show-me method allows you to confirm that patients are able to follow specific instructions, such as how to use an inhaler.

How do you ask questions to gather information? ›

How to ask the right questions
  1. Develop an open-ended question. Create an open-ended question related to what you want to know. ...
  2. Allow the person to answer. It's important to choose the right time to ask questions. ...
  3. Ask follow-up questions. ...
  4. Thank the person. ...
  5. Ask to get an answer. ...
  6. Be understanding. ...
  7. Practice active listening.
Mar 10, 2023

What type of questions might be used in a patient assessment? ›

Current and Past Health
  • Tell me about any significant childhood illnesses that you had.
  • When did it occur?
  • How did it affect you?
  • How did it affect your day-to-day life?
  • Were you hospitalized? Where? ...
  • Who was the treating practitioner?
  • Did you experience any complications?
  • Did it result in a disability?

What is a question to ask to get to know your patient? ›

Table 3
QuestionsAverage length of answers (words)a
1—What are important activities, now or in the future?25
2—Which people are important in your life, and why are they important?25
3—What are you worried about concerning your health?27
4—What do you think is important that your health care professionals know about you?33
1 more row
Mar 4, 2024

What are common assessment questions that you would ask patients? ›

Basic Healthcare Assessment Questions
  • How often do you get a health checkup?
  • What do you say about your overall health?
  • How long did you wait beyond your appointment time to be seen by a provider?
  • How well do you feel the provider listened to your health concerns?
Jul 25, 2024

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